Opinion Shoppers is the only POS solution available allowing merchants to proactively prevent negative online reviews thanks to our instant SMS alerts! Using your terminal, Opinion Shoppers offers an innovative, powerful, yet simple way for merchants to gather Customer Satisfaction, Ratings and Feedback on the Point of Sales (POS) on various aspects of the service/shopping experience (Cleanliness, Helpfulness, Product mix, Food Quality…).Negative ratings instantly trigger instant SMS/email manager-alerts to timely address unhappy clients!
- NO MORE POOR ONLINE REVIEWS: Instant SMS Alerts to address unhappy clients timely & increase loyalty
- INSTANT FEEDBACK & RATINGS at the POS, on a single screen, in seconds!
- NO SET-UP: Custom survey readily available for your line of business
- REAL-TIME DATA: Results available live on your dedicated, user-friendly dashboard
- EFFICIENT: No more survey's URL printed on Receipts! (Unless you want to have one of course!)
- COLLECT Customers’ cell phone numbers.
RECEIVE instant SMS Manager Alerts in the event of an unhappy customers. Using your Smart POS screen, Opinion Shoppers offers an innovative, swift (less than a second) and simple way for merchants to collect customer satisfaction feedback at the time of payment (on the terminal) on various aspects of the service/shopping experience (Cleanliness, Helpfulness, Product mix, Food Quality…).
Customers will simply be prompted, immediately after the payment, to answer a single short question using fun rating scales (Smileys, thumbs, stars, yes/no) and leave their cell phone number should they want to be contacted by the manager.
IDEAL FOR ALL MERCHANTS: small, medium, large retailers & businesses.